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Process SRA Associates utilizes a series of fully automated processes to systematically move accounts through the various stages of our collection solution. Each process has been carefully designed to maximize collector productivity, improve agency performance, and increase the efficiency of our overall organization. The processes that are automated are as follows:
• Bankruptcy/Deceased scrub • On Line Credit Report Retrieval Process • Letter Generation • Initial Dialer Strategy • Collector Account Assignment Process • Front Line Manual Collection Strategy • Primary Batch Skip tracing Process • Secondary Batch Skip tracing Process • Qualified Manual Skip tracing Process • Account Activity Auditing Process • Salvage Manual Collection Strategy • Salvage Letter Generation Strategy • Salvage Dialer Strategy • Remittance Process • Account Recall Process Accounts intelligently move from process to process based on predetermined criterion. This criterion is: number of days from referral date, scheduled prompt date, account status, availability of telephone numbers, and account balance. All accounts remain in the process and continue to be monitored and treated until retirement. Automation of these processes ensures the actual collection treatment mirrors the desired plan, resulting in a more efficient management of inventory and higher liquidation rates for clients. Page updated: 10/28/2005 © 2010 SRA Associates All rights reserved.
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